At 7jll, we believe gaming should always be fun — never a source of stress or financial hardship. Our responsible gaming program gives every Filipino player the tools, information, and support they need to stay in control and play safely.
Age Restriction
7jll strictly requires all players to be 21 years of age or older. No exceptions.
Our Commitment to You
7jll has built responsible gaming into the core of our platform — not as an afterthought, but as a fundamental part of how we operate.
Every 7jll account goes through a strict age and identity verification process. We require government-issued ID to confirm that all players are at least 21 years old before they can deposit or play. This is non-negotiable — no exceptions, ever.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limit reductions take effect immediately. Increases are subject to a mandatory cooling-off period to prevent impulsive decisions during a session.
If you need a break, 7jll's self-exclusion tool lets you temporarily or permanently restrict access to your account. Once activated, self-exclusion cannot be reversed during the exclusion period — giving you real, enforceable protection.
Lose track of time? 7jll sends on-screen reminders after a set period of continuous play. You choose the interval — 30 minutes, 1 hour, or longer. These gentle nudges help you stay aware of how long you've been playing.
7jll's reality check feature displays periodic notifications showing your session duration and net gaming activity — wins and losses combined. Seeing the real picture helps you make informed decisions about whether to continue playing.
Our player support team is available around the clock, every day of the year. Whether you need help activating a responsible gaming tool, have concerns about your play patterns, or just need someone to talk to — we're here for you.
Taking a Break is Always an Option
Sometimes the best decision a player can make is to step away. 7jll's self-exclusion program is one of the most important responsible gaming tools we offer. It's designed to be easy to activate and impossible to undo during the exclusion period — because we know that in moments of vulnerability, having a firm boundary matters.
You can choose a temporary exclusion of 1 week, 1 month, 3 months, or 6 months — or opt for a permanent exclusion if you feel that's what's best for you. During any exclusion period, you will not be able to log in, deposit, or place bets on 7jll. Any promotional communications will also be suspended.
To activate self-exclusion, go to your account settings and select "Responsible Gaming," or contact our support team directly at [email protected]. Requests are processed promptly — usually within minutes.
Self-exclusion requests submitted to 7jll support are processed 24/7. Once confirmed, the exclusion takes effect immediately and cannot be reversed until the exclusion period has fully elapsed.
1 Week
Short break to reset and reflect
1 Month
Extended pause for reassessment
3–6 Months
Longer-term break for recovery
Permanent
Full account closure, no reversal
Is Your Gaming Still Fun?
Honest self-reflection is the first step toward staying in control. Ask yourself these questions. If you answer "yes" to two or more, we strongly encourage you to use 7jll's responsible gaming tools or speak with a support professional.
Have you ever spent more money on gambling than you originally planned or could afford?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you tried to cut back on gambling but found it difficult or impossible to stop?
Have you borrowed money, sold belongings, or neglected bills in order to fund gambling?
Has gambling caused arguments, stress, or distance in your relationships with family or friends?
Do you gamble to escape problems, relieve stress, or cope with negative emotions?
Tips for Safe Play
Set a Budget Before You Play
Decide how much you can comfortably afford to lose before you start. Treat it like entertainment spending — once it's gone, the session is over. Never chase losses.
Set a Time Limit
Decide in advance how long you'll play. Use 7jll's session reminders to keep track. Taking regular breaks helps you stay clear-headed and in control.
Don't Play When Emotional
Avoid gambling when you're stressed, upset, tired, or under the influence. Emotional states impair judgment and can lead to decisions you'll regret later.
Understand the Odds
All casino games have a house edge. Wins are never guaranteed. Play for the enjoyment of the game, not with the expectation of profit.
Talk to Someone You Trust
If you're worried about your gambling, talk to a family member, a close friend, or a professional counselor. You don't have to deal with it alone — support is available.
Responsible Gaming by the Numbers
Support Resources
7jll supports the responsible gaming framework established by PAGCOR (Philippine Amusement and Gaming Corporation) and encourages players who need help to reach out to professional support services.
PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for licensed operators in the Philippines. Their responsible gaming program provides guidelines, player protection tools, and resources for those affected by problem gambling. 7jll aligns its practices with PAGCOR's responsible gaming framework.
If you or someone you know is struggling with problem gambling, mental health, or financial stress related to gambling, please reach out to a professional. The following hotlines serve Filipino players:
Phone numbers are displayed as plain text for reference only.
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to set limits, activate self-exclusion, or simply talk through your concerns, we're here to help — no judgment, no pressure.
Email us at:
[email protected]Please include "Responsible Gaming" in your subject line for priority handling.
7jll offers world-class slots, live casino, bingo, and more — all in a safe, regulated environment built for Filipino players. Sign in today and use our responsible gaming tools to keep your play enjoyable. Remember: 21+ only, and always play within your means.
Must be 21 years or older to play. Gambling involves risk. Please gamble responsibly and only wager what you can afford to lose.